商务电话礼仪英语句型

在商务接待中，掌握电话礼仪也非常关键，因为很多情况下我们需要在电话中交流。商务电话礼仪英语句型有哪些?下面是本站小编搜集整理的一些内容，希望对你有帮助。

情况一: 打电话的人找的是你自己

Is Daisy there? Daisy 在吗?

Speaking. 我就是，说吧。

That's me. 我就是。

This is Daisy. 我就是 Daisy.

This is she. 我就是。(注: 男的用 This is he.)

You're speaking/talking to her. 你正在跟她说话。

情况二: 要找的人不在

May I speak to Mr. Gates? 请问 Gates 先生在吗?

He's out. 他出去了。

He's not here right now. 他现在不在这里。

He's in a meeting right now. 他现在正在开会。

You've just missed him. 你刚好错过他了。

He's just stepped out. 他刚好出去了。

情况三: 要找的人不在, 问对方是否要留言

Can I talk to Mark? 我可以跟 Mark 讲话吗?

He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?

He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?

情况四: 打电话的人问他要找的人何时回来

Do you know when he will be back? 你知道他什么时候会回来吗?

I'm sorry. I don't know. 抱歉, 我不知道。

I have no idea. 我不知道。

He should be back in 20 minutes. 他应该二十分钟内会回来。

情况五: 打电话的人问他要找的人在哪里

Do you have any idea where he is? 你知道他在哪里吗?

Sorry. I don't know. 抱歉, 我不知道。

He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码?

情况六: 打电话的人要找的人不在, 愿意接受对方的留言

Can I leave a message? 我可以留个话?

Yes. Go ahead, please. 可以, 请继续。

Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。

Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。

情况七: 接受对方留言时听不清楚, 希望对方重复

When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?

Can you repeat again, please? 能不能请你再重复一次?

(Say) Again, please? 再说一次好吗?

Pardon? 抱歉。请再说一次。

Come again, please? 再说一次好吗?

Im sorry? 抱歉。请再说一次。

情况八：对方希望你替他/她传话，但你想拒绝

May I leave a message? 我能否留个话?

You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗?我的英文不是非常好，我不想听错话。你介意稍后再打来吗?我很抱歉。

If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话，能否请你再打一次，然后在录音机上留言?我的英文不是很好。

情况九：打电话的人要找的人是别人，请对方稍等

Is Brandon there? Brandon在吗?

Yes, he is. One moment, please. 他在。请稍等。

Hold, please. 请稍等。来源:壹壹英语

Hold on, please. 请稍等。

Let me see if he's here. Hang on. OK?

我看看他在不在。等一下，好吗?

情况十：对方打错电话

Can I speak to Alexander Walker?我可以和Alexander Walker说话吗?

Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker?抱歉，这里没这个人。

I'm sorry. I'm afraid you've got the wrong number. 抱歉，恐怕你打错电话了。

What number did you dial? 你刚才拨的号码是多少?

情况十一：要求跟刚刚已经通过话的人再讲话

Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢?我忘了跟她讲一件事。

Sure. I'll go get her. 当然!我这就去叫她。

情况十二：电话打不通

Did it go through? 打通了吗?

The line was busy. 电话忙线。

I got the busy signals. 电话忙线。

情况十三：(因自己忙等原因)请别人去接电话

Paul, can you answer the phone? I'm busy. Paul，你能不能去接电话?我在忙。

Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话?我现在不能接。

Yes, dear. 是的，亲爱的。

情况十四：接到无人电话(就是打来了却不说话的那种)

Who called? 谁打来的?

No one. He hung up on me. 没人。他把电话挂了。

Wrong number, I guess. He hung up without saying a word. 打错了，我想。他一句话也没说就把电话挂了。

1.常用词汇

区域号码Area code

投币电话Coin call

会议电话Conference call

信用卡电话Credit card call

电话干扰Crossed lines

直拨电话Direct dial call

国内电话Domestic call

分机Extension

分机号码Extension number

交换台号码Exchange number

公用电话Public telephone

长途电话 Long distance call

市内电话Local call

传话机Mouth piece

对讲机系统Intercom system

国际电话Overseas call

同线电话Party line

无线电话Radio telephone

电话本Telephone book

电话亭Telephone booth

电话号码Telephone number

电信局Telephone office

通话次数表Service meter

2.常用礼貌句型

(1)自报家门

这里是青海贸易公司的Tina Hao。我能为您做些什么?

This is Tina Hao of Qinghai Trading Company. May I help you?

(2)听不清楚

对不起，我没听懂您说的话。Sorry. I didn't get what you said.

我听不太清楚.I can't hear you very well.

通信效果不太好.We have a bad connection.

我听不太清楚您说的话.I can't catch what you are saying.

发生上面的情况，您可以请对方再重复一遍，您可以说:

能请您再说一遍吗?Could you repeat that,please?

您能再说一遍吗?Would you say that again?

(3)请对方说慢点

您能再说慢一点吗?Would you speak more slowly?

您能再大声一点吗?Could you speak up/out a little?

您能再说清楚一点吗?Would you speak more clearly?

(4)帮忙转分机

请帮我转分机211. Please connect me with extension two-one-one.

请帮我接人事部好吗?

Could you put me through to the personnel department, please?

(5)他在忙线中

他现在正在接另一个电话.tie's on another line right now.

他正在接长途电话.有什么我可以帮您吗?

He's talking a long-distance call now,what can I do for you?

抱歉.他正在打电话.Sorry. his line is busy.

(6)请对方稍等一下

您能稍等一会儿吗?Could you hold a moment .please?

您能稍等一会儿吗?Can you hold on.please?

请稍等一下.他马上来接电话.Just a moment. He is on his way now.

(7)现在不方便接电话

她现在有客人。She has a visitor at the moment.

他正在开会。He is in a meeting now

很抱歉，我正好要出门。可不可以稍后再打给您。

I'm sorry, but I was just on my way out. Can I get back to you later?

他有来上班，不过现在不在座位上.He's here but he's not at his desk right now.

他还没到办公室。He hasn't come to the office yet.

很抱歉，他刚才外出了.I'm sorry, but he is out right now.

(8)在休假中

他今天休假.He is off today.